Submissions must be made using our clear guidelines below:

Who is eligible?
Banks and non-bank financial institutions (including insurance companies, credit companies and finance companies) with retail operations in Asia Pacific, the Middle East, Central Asia and Africa: Australia, Bahrain, Bangladesh, Brunei, China, Hong Kong, India, Indonesia, Jordan, Japan, Kazakhstan, Kenya, Kyrgyz Republic, Kuwait, Malaysia, Nigeria, Oman, Pakistan, The Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, South Africa, South Korea, Taiwan, Thailand, The United Arab Emirates, Tajikistan and Vietnam.

Institutions with operations in more than one country in Asia Pacific, the Middle East, Central Asia or Africa must apply separately for each domestic market in which they operate to enter the ‘Best Retail Bank by Country Award’.

Institutions that enter for “Best Regional Franchise Award (Asia Pacific or Gulf Region)” must make a separate submission regardless of their country submissions. Only commercial banks are eligible for this award.

What documents I need to submit? 
You may request for a softcopy of our submission kit and send back the filled in questionnaires. If you want to receive the offline application kit, please contact to Ms Durva Lakhlani, at (65) 6236 6528 or e-mail: dlakhlani@theasianbanker.com.

Will institutions that do not make a submission be considered? 
We encourage all financial institutions to make submissions. However, regardless of your submission, The Asian Banker makes its own assessment based on previous interviews, industry observations and research. Institutions that do not make a submission risk not having a complete description of their programme fully considered.

Is the information submitted made available to the public? 
All information submitted is treated in strictest confidence and used for evaluation purposes only. The Asian Banker publishes generic reports that discuss trends and emerging best practices from the program, but does not discuss any specific submission under any circumstances whatsoever.

When to submit?
The Excellence awards traditionally begin in October every year. Please click here to see the detailed evaluation timeframe. Please contact dlakhlani@theasianbanker.com if you are interested to join the next Programme.