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International/Regional Awards
Best Retail Bank in Asia Pacific Commonwealth Bank of Australia
Award received by Fred Pollock, Executive General Manager, Group Sales & Services Support, Commonwealth Bank of Australia
Best Regional Retail Business in Asia Citibank (Asia Pacific)
Award received by Roy Gori, Head, Consumer Banking, Citi Australia
Best Retail Bank in China Industrial and Commercial Bank of China
Award received by Li Xiaopeng, Managing Director and Vice President, ICBC
Best Retail Banker of the Year Award
Award received by
Jonathan Larsen, Region Head Consumer Banking Asia Pacific, Citibank
Best Retail Banks in 2011 by Country
Excellence in Products and Process Awards
Awards presented by Mr Varun Sabhlok, International Resource Director of The Asian Banker.
Best Deposit and Liability Business Maybank (Malaysia)
Award received by
Lim Hong Tat, Head Consumer Banking, Senior Executive Vice President, Maybank
Best Payments Product Standard Chartered (Singapore)
Award received by Dwaipayan Sadhu, Head, Consumer Transaction Banking and Online Banking, Singapore and Southeast Asia, Standard Chartered Bank
Best Credit Card Management Citibank (Australia)
Award received by Roy Gori (second left), Head, Consumer Banking, Citi Australia and Madeline O'Connor (second right), Head Credit Cards, Citi Australia
Best Internet Banking HSBC (Hong Kong)
Award received by Ada Chiu, Head of Direct Channels , Personal Financial Services, HSBC HK
Best Direct Bank Rakuten Bank (Japan)
Award received by Akihito Nohara, Executive Vice President, Rakuten Bank
Best Mobile Phone Banking Initiative
International:
Absa Bank (South Africa)
Award received by Adrian Vermooten, head of mobile channel, Absa Bank
Best Mobile Phone Banking Initiative Asia: PermataBank (Indonesia)
Award received by Lauren Sulistiawati, Retail Banking Director,PermataBank
Best Branch Banking Bank of China
Award received by Seet Meng Hui,
Assistant Chief Executive Officer,
Bank of China (Malaysia) Berhad
Best Consumer Lending Commonwealth Bank of Australia
Award received by Fred Pollock, Executive General Manager, Group Sales & Services Support, Commonwealth Bank of Australia
Best Automobile Lending Public Bank (Malaysia)
Award received by Chew Han Kang,
General Manager,
HP Operations Division,
Public Bank Berhad
Best Mortgage Business ANZ (Vietnam)
Award received by Tran Thi Thuy Ha, Head of Secured Lending, ANZ Vietnam
Best Bancassurance HSBC (Hong Kong)
Award received by Arthur Cozad, Director and Head of Personal Insurance, HSBC
Best Application of Data Analytics Chinatrust Commercial Bank (Taiwan)
Award received by Peter Wei, Senior Vice President, Retail Banking Group Strategy Planning Department, Chinatrust Commercial Bank
Special Awards
Best Customer Relationship Management Award Standard Chartered (Hong Kong)
Award received by Theodore Mak, Head, Premium Banking, Standard Chartered Bank
Best Retail Banking Brand Kasikornbank (Thailand)
Award received by Ampol Polohakul, Executive Vice President, Retail Business Division Head, Kasikornbank
Best Employee Engagement HSBC (Taiwan)
Award received by
Dorothy Tao (second left), SVP & Head of Human Resources, HSBC and
Betty Miao (second right), SVP and Head of Personal Financial Services, HSBC
Best Business Model RHB Bank (Malaysia)
Award received by Renzo Viegas, director retail banking, RHB Bank
