Press Releases

Explore the previous winners sorted by year.

Press Release 2012

"The Excellence in Retail Financial Services Award Winners"

Best Retail Bank in Asia Pacific  
Standard Chartered Bank (Hong Kong)

Best Regional Retail Business in Asia  
Standard Chartered Bank

Best Retail Bank in Africa  
Absa Bank (South Africa)

Best Retail Bank in Central Asia  
Demir Bank (Krgystan)

Best Retail Bank in China  
China Merchants Bank

Best Retail Bank in the Gulf region  
Abu Dhabi Commercial Bank (United Arab Emirates)

Best Improved Bank in Asia Pacific, Central Asia, Africa & Gulf Region  
Panin Bank

Most Admired Bank outside the Asia Pacific, Central Asia and Gulf region  
Banco Santander (Spain)

Retail Banker of the Year Award  
Teresita T. Sy, Chairperson, BDO (Philippines)

Global Best Practice Winners  
Best Customer Relationship Management
  • Banco Sabadell (Spain)
Best Mobile Phone Banking Initiative  
  • Chase Bank (US)  
Best Branch Innovation  
  • La Caixa (Spain)  
Best Automobile Lending  
  • Capital One (US)  
Best Business Model  
  • Metro Bank (UK)  

Best Retail Bank by Country  
Africa
  • Kenya - Kenya Commercial Bank
  • Nigeria - First Bank of Nigeria
  • South Africa - Absa Bank
  • Egypt - National Bank of Egypt
Australia - Commonwealth Bank of Australia
Bangladesh - Standard Chartered Bank
Brunei - Baiduri Bank
China
  • Best Retail Bank - China Merchants Bank
  • Best Joint Stock Retail Bank - China Merchants Bank
  • Best City Commercial Retail Bank - Bank of Beijing
  • Best Foreign Retail Bank - HSBC
  • Best Large-scale Retail Bank - ICBC
The Gulf region
  • Bahrain - National Bank of Bahrain
  • Jordan - Housing Bank for Trade and Finance
  • Kuwait - Gulf Bank
  • Oman - National Bank of Oman
  • Qatar - Qatar National Bank
  • Saudi Arabia - Al Rajhi Bank
  • United Arab Emirates - Abu Dhabi Commercial Bank
Hong Kong - Standard Chartered Bank
India - HDFC Bank
Japan - Sumitomo Mitsui Banking Cooperation
Indonesia - Bank Central Asia
Korea - Shinhan Bank
Malaysia - Public Bank
Pakistan - Habib Bank
Philippines - Banco de Oro
Singapore - UOB
Sri Lanka - Hatton National Bank
Taiwan - Chinatrust
Thailand - Kasikornbank
Vietnam - Sacombank

Product and Business Awards  
Best Deposit Business
  • HSBC (Australia)
Best Credit Card Management
  • Absa Bank (South Africa)
Best Internet Banking  
  • ICBC (China)  
Best Direct Bank
  • Rakuten Bank (Japan)
Best Mobile Phone Banking Initiative  
  • Commonwealth Bank of Australia
Best Consumer Finance Business  
  • Adira Finance (Indonesia)
Best Automobile Lending  
  • DBS (Singapore)
Best Mortgage Business  
  • Bank Negara Indonesia  
Best SME Banking
  • OCBC Bank (Singapore)
Best Wealth Management
  • HSBC (Hong Kong)
Best Bancassurance
  • HDFC Bank (India)
Best Risk Management
  • HDFC Bank (India)
Best Customer Relationship Management
  • CITIC Bank (China)  
Best Social Media Engagement
  • CIMB (Malaysia)
Best Network Integration
  • Citibank (India)  
Best Retail Banking Brand
  • Citibank (Taiwan)
Best Employee Engagement
  • Standard Chartered Bank (Hong Kong)  
Best Business Model
  • Adira Finance (Indonesia)
Best Microfinance Business
  • Equity Bank (Kenya)



For more information please contact:
Ms. Arathi Menon
Tel: (+65) 6236 6173
amenon@theasianbanker.com

Press Release 2011

"The Excellence in Retail Financial Services Award Winners"

Best Retail Bank in The Asia Pacific Download Press Release
Commonwealth Bank of Australia

Best Regional Retail Business in Asia Pacific  
Citibank Asia Pacific
Best Retail Bank in China  
Industrial and Commercial Bank of China

Best Retail Bank in the Gulf Region  
Al Rajhi Bank (Saudi Arabia)

Most Admired Bank outside the Asia Pacific, Central Asia and Gulf region  
Wells Fargo (US)

Retail Banker of the Year Award  
Mr Jonathan Larsen, Region Head Consumer Banking Asia Pacific, Citibank

Best Retail Banks by Country  
Asia Pacific
Australia - Commonwealth Bank of Australia
Bangladesh - BRAC Bank
Brunei - HSBC
China
• Best Retail Bank - Industrial and Commercial Bank of China
• Best Large-Scale Retail Bank - Industrial and Commercial Bank of China
• Best Joint Stock Retail Bank - China Merchants Bank
• Best City-Commercial Retail Bank - Bank of Beijing
• Best Foreign Retail Bank - HSBC (China)
 
Hong Kong - HSBC (Hong Kong)
India - not awarded
Indonesia - Bank Central Asia
Japan - Sumitomo Mitsui Banking Corporation
Malaysia - Maybank
Pakistan - Allied Bank
Philippines - Bank of the Philippine Islands
Singapore - United Overseas Bank
South Korea - Hana Bank
Sri Lanka - Hatton National Bank
Taiwan - Chinatrust Commercial Bank
Thailand - Kasikornbank
Vietnam - Sacombank

Gulf Region
Bahrain - National Bank of Bahrain  
Jordan - Housing Bank for Trade and Finance
Kuwait - Gulf Bank
Qatar - Qatar National Bank
Republic of Kazakhstan - Kazkommertsbank  
Kyrgyz Republic - Demir Bank
Saudi Arabia - Al Rajhi Bank
United Arab Emirates - Abu Dhabi Commercial Bank
 

Africa

  
Kenya - Barclays Bank  
Nigeria - First Bank of Nigeria  
South Africa - Absa Bank

Excellence in Products and Processes Awards (Asia Pacific, Central Asai and Gulf States)
Best Deposit and Liability Business Award
- Maybank (Malaysia)
Best Payments Product Award
- Standard Chartered (Singapore)
Best Credit Card Management Award
- Citibank (Australia)
Best Internet Banking Award
- HSBC (Hong Kong)
Best Direct Bank Award
- Rakuten Bank (Japan)		  
Best Mobile Phone Banking Initiative Award
- International: Absa Bank (South Africa) 
- Asia: PermataBank (Indonesia)
Best Branch Banking Award
- Bank of China
BestRemittance Business Award
- Banco de Oro (Philippines)
Best Consumer Lending Award
- Commonwealth Bank of Australia
Best Automobile Lending Award
- Public Bank (Malaysia)
Best Mortgage Business Award
- ANZ (Vietnam)

Best SME Banking Award
- United Overseas Bank (Singapore)
Best Bancassurance Award
- HSBC (Hong Kong)
Best Application of Data Analytics Award
- Chinatrust Commercial Bank (Taiwan)

Special Awards (Asia Pacific, Gulf States and Central Asia)  
Best Customer Relationship Management Award
- Standard Chartered (Hong Kong)
Best Retail Banking Brand Award
- ASB Bank (New Zealand)
Best Employee Engagement
- HSBC (Taiwan)
Best Retail Banking Brand
- Kasikornbank (Thailand)
Best Business Model
- RHB Bank (Malaysia)

Press Release 2010

"The Excellence in Retail Financial Services Award Winners"


Best Retail Bank in The Asia Pacific Download Press Release
Commonwealth Bank of Australia

Best Regional Retail Business in Asia Pacific  
Citibank Asia Pacific
Best Retail Bank in China  
Industrial and Commercial Bank of China

Best Retail Bank in the Gulf Region  
Abu Dhabi Commercial Bank (UAE)

Best Retail Bank in Central Asia  
AsiaUniversalBank (Kyrgyz Republic)

Most Admired Bank outside the Asia Pacific, Central Asia and Gulf region  
Bank of America (US)

Retail Banker of the Year Award  
Mr Baek Soon Lee, President & Chief Executive Officer of Shinhan Bank (South Korea)

Best Retail Banks by Country  
Asia Pacific
Australia - Commonwealth Bank of Australia
Bangladesh - Sonali Bank
Brunei - Standard Chartered Bank
China
• Best Retail Bank - Industrial and Commercial Bank of China
• Best Large-Scale Retail Bank - Industrial and Commercial Bank of China
• Best Joint Stock Retail Bank - China Merchants Bank
• Best City-Commercial Retail Bank - Bank of Beijing
• Best Foreign Retail Bank - HSBC (China)
Hong Kong - HSBC (Hong Kong)
India - not awarded
Indonesia - Bank Mandiri
Japan - Shinsei Bank
Malaysia - Public Bank
Pakistan - MCB
Philippines - Bank of the Philippine Islands
Singapore - OCBC
South Korea - Shinhan Bank
Sri Lanka - Hatton National Bank
Taiwan - Citibank (Taiwan)
Thailand - Kasikornbank
Vietnam - Sacombank

Gulf Region
Jordan - Arab Bank
Kuwait - Kuwait Finance House
Saudi Arabia - Samba Financial Group
United Arab Emirates - Abu Dhabi Commercial Bank

Best Improved Retail Bank in Asia  
Maybank (Malaysia)

Excellence in Products and Processes Awards (China)  
Best Wealth Management in China
- Bank of China
Best Mortgages and Home Loans in China
- China Merchants Bank
Best Cards and Retail Payments in China
- China CITIC Bank
Best Internet Banking in China 
- Industrial and Commercial Bank of China
Best Channel and Distribution in China
- China Construction Bank
Best Customer Relationship Management in China
- Citibank (China)
Best Retail Banking Brand in China
- Shanghai Pudong Development Bank

Excellence in Products and Processes Awards (Asia Pacific, Central Asai and Gulf States)
Best Deposit Product Award
- Standard Chartered First Bank (Korea)
Best Credit Card Management Award
- Bank Mandiri (Indonesia)
Best Internet-only Bank Award
- Japan Net Bank (Japan)
Best Internet Banking Award
- Citibank (India)
Best Mobile Phone Banking Award
- Bank of the Philippine Islands (Philippines)
Best Branch Innovation Award
- Citibank (Singapore and Hong Kong)
Best Automobile Lending Award
- not awarded		  
Best Mortgages and Home Loans Award
- Siam Commercial Bank (Thailand)
Best Microfinance Award
- State Bank of India (India)
Best Wealth Management Award
- National Australia Bank (Australia)
Best SME Banking Award
- ICICI (India)
Best Remittance Business Award
- Western Union

Special Awards (Asia Pacific, Gulf States and Central Asia)  
Best Customer Relationship Management Award
- OCBC (Singapore)
Best Retail Banking Brand Award
- Commonwealth Bank of Australia (Australia)
Excellence in Employee Engagement
- Maybank (Singapore)
Excellence in Business Model Innovation
- Alliance Bank (Malaysia)

Press Release 2009

"The Excellence in Retail Financial Services Award Winners"


Best Retail Bank in The Asia Pacific Download Press Release
Public Bank (Malaysia)

Best Regional Retail Business in Asia Pacific  
HSBC (Asia Pacific)
Best Retail Bank in China  
China Merchants Bank (China)

Best Retail Bank in the Gulf Region  
Abu Dhabi Commercial Bank (United Arab Emirates)

Best Retail Bank in Central Asia  
Asia Universal Bank (Kyrgyz Republic)

Most Admired Bank outside the Asia Pacific, Central Asia and Gulf region  
Wells Fargo (US)

Retail Banker of the Year Award  
Ma Weihua, CEO of China Merchants Bank

Best Retail Banks by Country  
Asia Pacific
Australia - ANZ
Bangladesh - Janata Bank
Brunei - Standard Chartered Bank
China
• Best Retail Bank - China Merchants Bank
• Best Large-Scale Retail Bank - Industrial and Commercial Bank of China
• Best Joint Stock Retail Bank - China Merchants Bank
• Best City-Commercial Retail Bank - Bank of Beijing
• Best Foreign Retail Bank -  HSBC
 
Hong Kong - Hang Seng Bank
India - HDFC Bank
Indonesia - Bank Central Asia
Japan - Shinsei Bank
Malaysia - Public Bank
Pakistan - MCB
Philippines - Bank of the Philippine Islands
Singapore - OCBC Bank
South Korea - Shinhan Bank
Sri Lanka - Hatton National Bank
Taiwan - Cathay United Bank
Thailand - Siam Commercial Bank
Vietnam - ANZ Vietnam

Gulf Region
Qatar - Qatar National Bank
Kuwait - Kuwait Finance House
Saudi Arabia -  Al Rajhi Bank
United Arab Emirates - Abu Dhabi Commercial Bank
  Central Asia  
Kyrgyz Republic - Asia Universal Bank

Excellence in Products and Processes Awards (Asia Pacific and Gulf States)  
Best Deposit Product/Campaign
- Public Bank (Malaysia)
Excellence in SME Banking
- HSBC (Hong Kong)
Excellence in Mortgage Business
- Kasikornbank (Thailand)
Excellence in Automobile Lending
- Public Bank (Malaysia)
Excellence in Credit Card Management
- United Overseas Bank (Singapore)
Best Internet-Only Bank Award
- SBI Sumishin Net Bank (Japan)
Best Retail Banking Branch Innovation Award
- CIMB Bank (Malaysia)
Excellence in Internet Banking Award
- Commonwealth Bank of Australia
Excellence in Mobile Phone Banking Award
- Kasikornbank (Thailand)
Excellence in Remittance Business Award
- Western Union (Asia Pacific)
Excellence in Bancassurance (Joint Award)
- OCBC Bank and Great Eastern Holdings (Singapore)
Excellence in Wealth Management Award
- Hang Seng Bank (Hong Kong)
Excellence in Credit Collection
- Taishin International Bank (Taiwan)

Special Awards (Asia Pacific, Gulf States and Central Asia)  
Best Customer Loyalty Programme
- HSBC (Singapore)
Excellence in Customer Advocacy
- OCBC Bank (Singapore)
Best Brand Building Initiative
- HSBC (Asia Pacific)
Excellence in Employee Engagement
- Siam Commercial Bank (Thailand)
Excellence in Distribution Network Integration
- Commonwealth Bank of Australia
Excellence in Business Model Innovation
- ICICI Bank (India)

Press Release 2008

"The Excellence in Retail Financial Services Award Winners"


Best Retail Bank in The Asia Pacific Download Press Release
HSBC (Hong Kong)

Best Regional Retail Business in Asia Pacific  
Standard Chartered Bank (Asia Pacific)  
Best Non-Bank Financial Institution in Asia  
CitiFinancial (Hong Kong)  

Best Retail Bank in the Gulf States  
Al Rajhi Bank (Saudi Arabia)

Best Retail Bank in Central Asia  
Halyk Savings Bank of Kazakhstan (Republic of Kazakhstan)

Most Admired Bank outside the Asia Pacific, Central Asia and Gulf region  
Royal Bank of Scotland (UK)  

Retail Banker of the Year Award  
Edmund Koh, President, Ta Chong Bank (Taiwan) and former regional head of consumer banking DBS (Singapore)

Best Retail Banks by Country  
Asia Pacific
Australia - ANZ
Bangladesh - Standard Chartered Bank
Brunei - Standard Chartered Bank
China
• Best Retail Bank - Industrial and Commercial Bank of China
• Best Mega Retail Bank - Industrial and Commercial Bank of China
• Best Joint Stock Retail Bank - China Merchants Bank
• Best City Commercial Retail Bank - Bank of Shanghai
• Best Foreign Retail Bank - Standard Chartered Bank
 
 
 
 
Hong Kong - HSBC
India - HDFC Bank
Indonesia - Bank Central Asia
Japan - Mizuho Bank
Malaysia - Public Bank
Pakistan - Standard Chartered Bank
Philippines - Bank of the Philippine Islands
Singapore -  Citibank
South Korea - Kookmin Bank
Sri Lanka -  Hatton National Bank
Taiwan - Chinatrust Commercial Bank
Thailand - Siam Commercial Bank
Vietnam - ANZ Vietnam

Gulf Region
Kuwait - Kuwait Finance House
United Arab Emirates -  ADCB
Qatar - Qatar National Bank
Saudi Arabia -  Al Rajhi Bank
  Central Asia  
Republic of Kazakhstan - Halyk Savings Bank
Kyrgyz Republic - Asia Universal Bank

Press Release 2007

"The Excellence in Retail Financial Services Award Winners"


Best Retail Bank in The Asia Pacific  
HSBC (Hong Kong)  

Best Retail Banker 2006  
Michael DeNoma, Group Executive Director of Consumer Banking, 
Standard Chartered Bank 		 
Best Regional Retail Business in The Asia Pacific  
HSBC(Asia Pacific)  

Best Non-Bank Financial Institution in The Asia Pacific  
CitiFinancial (India)  

Best Retail Bank in China  
China Merchants Bank  

Best Retail Bank in The Gulf States  
Al Rajhi Bank (Kingdom of Saudi Arabia)  

Best Retail Bank in Central Asia  
Halyk Savings Bank of Kazakhstan (Kazakhstan)  

Most Admired Bank Outside The Asia Pacific and Gulf Regions  
Wells Fargo  
Best Retail Banks by Country  
  Asia Pacific
Australia -  Westpac Banking Corp.(Australia)  
Bangladesh - Sonali Bank  
Brunei - HSBC (Brunei)  
China
• Best State-owned Retail Bank - Industrial and Commercial Bank of China
• Best Joint Stock Retail Bank - China Merchants Bank
• Best City Commercial Retail Bank - Bank of Shanghai
• Best Foreign Retail Bank - Bank of East Asia (Hong Kong)
 
 
 
 
 
Hong Kong - HSBC  
India - HDFC Bank  
Indonesia - Bank Central Asia  
Japan - Sumitomo Mitsui Banking Corp.  
Malaysia - HSBC (Malaysia)  
Pakistan - Standard Chartered (Pakistan)  
Philippines - Bank of the Philippine Islands  
Singapore -   DBS Bank  
South Korea - Kookmin Bank  
Sri Lanka -   Standard Chartered (Sri Lanka)  
Taiwan - Taishin International Bank  
Thailand - Siam Commercial Bank  
Vietnam - HSBC (Vietnam)  

Gulf States
Kuwait - Gulf Bank  
United Arab Emirates -   National Bank of Dubai  
Qatar - Commercial Bank of Qatar  
Saudi Arabia -   Al Rajhi Bank  

Country Achievement Award
 
  China  
Mortgage Business – China Construction Bank  
Wealth Management Business – Bank of China  
Cards and Payments Business – China Merchants Bank  
Branch Innovation – China CITIC Bank  
Internet Banking – China Merchants Bank  
Multi-Channel Retail Banking – Industrial and Commercial Bank of China  
Retail Operations and Technology – Bank of Shanghai  
Excellence in Products and Processes Awards (Asia Pacific and Gulf States)  
Best Deposit-Linked Product Award 
– Standard Chartered Bank (Singapore) 		 
Best Retail Islamic Financing Product
– Kuwait Finance House (Kuwait) 		 
Best Internet-only Bank Award 
- Sony Bank (Japan) 		 
Best Retail Banking Branch Innovation Award
- Emirates Bank (United Arabic Emirates) 		 
Excellence in Automobile Lending Award
- AmBank (Malaysia) 		 
Excellence in Credit Card Management Award
- Citibank (Singapore) 		 
Excellence in Internet Banking Award (Platform) 
- Chinatrust Commercial Bank (Taiwan) 		 
Excellence in Internet Banking Award (Channel) 
- HSBC Hong Kong 		 
Excellence in Mobile Phone Banking (Japan) 
- Sumitomo Mitsui Banking Corporation 		 
Excellence in Mortgages and Home Equity Award 
- Standard Chartered Bank (Hong Kong) 		 
Excellence in Multi - Channel Distribution Award 
- OCBC (Singapore) 		 
Excellence in Retail Banking Strategy and Execution Award 
- Abu Dhabi Commercial Bank (United Arabic Emirates) 		 
Excellence in Retail Risk Management Award 
- ANZ (Australia) 		 
Excellence in Remittance Business 
- ICICI Bank (India) 		 
Excellence in Bancassurances (Joint Award) 
- HSBC Hong Kong and HSBC Insurance (Asia Pacific) 		 
Excellence in SME Banking Award 
- Kasikornbank (Thailand) 		 
Excellence in Sub-Prime Lending Award 
- Bank Rakyat Indonesia (Indonesia) 		 
Excellence in Wealth Management Award 
- Citibank (Hong Kong) 		 
Excellence in Retail Operations/Technology 
- Commonwealth Bank of Australia (Australia) 		 

Press Release 2006

"The Excellence in Retail Financial Services Award Winners"


Best Retail Bank in Asia
 
Hang Seng Bank (Hong Kong)  

Best Retail Banker  2005  
Mr. Masamoto Yashiro, Chairman of the Board, Shinsei Bank, Japan  
Best Regional Retail Business in Asia  
Hong Kong Shanghai Banking Corporation (Asia Pacific)  

Best Non-Bank Financial Institution in Asia  
GE Money (Thailand)  

Best Retail Banks by Country  
Australia -   Commonwealth Bank of Australia  
Bangladesh - Sonali Bank  
Brunei - HSBC (Brunei)  
China
• Best Retail Bank - China Merchants Bank
• Best Retail Bank (State-owned) - Industrial and Commercial Bank of China
•  Best Joint Stock Retail Bank - China Merchants Bank
• Best City Commercial Bank - Bank of Shanghai
• Best Foreign Bank - HSBC (China)
 
Hong Kong - Hang Seng Bank  
India - ICICI Bank  
Indonesia - Bank Central Asia  
Japan - Shinsei Bank  
Malaysia - Public Bank  
Pakistan - Askari Commercial Bank  
Philippines - Bank of the Philippine Islands  
Singapore -   DBS Bank  
South Korea - Kookmin Bank  
Sri Lanka -   HSBC (Sri Lanka)  
Taiwan - Taishin International Bank  
Thailand - Siam Commercial Bank  
Vietnam - Asia Commercial Bank  

Excellence in Products and Processes Awards  
Best Consumer Credit Product Award 
- GE Money Singapore (“EzyCash”) 		 
Best Deposit-Linked Product Award 
- Bank of East Asia, Hong Kong (Customised Equity Linked Deposit Products) 		 
Best Internet-only Bank Award 
- eBANK (Japan) 		 
Best Retail Banking Branch Innovation Award
- Siam Commercial Bank (Thailand) 		 
Excellence in Automobile Lending Award
- ICICI Bank (India) 		 
Excellence in Credit Card Management Award
- Taishin International Bank (Taiwan) 		 
Best Credit Card Product Award
- Hong Leong Bank, Malaysia, (Mobile Credit Card) 		 
Excellence in Internet Banking Award
- Shinsei Bank (Japan) 		 
Excellence in Mortgages and Home Equity Award
- E.SUN, Taiwan (Life-Cycle Based Mortgage Supermarket) 		 
Excellence in Multi Channel Distribution Award
- ICICI Bank (India) 		 
Excellence in Retail Banking Strategy and Execution Award
- China CITIC Bank (China) 		 
Excellence in Retail Risk Management Award
- National Australia Bank (Australia) 		 
Excellence in Sub-Prime Lending Management Award
- Bank Raykat Indonesia (Indonesia) 		 
Excellence in Wealth Management Award 
- Hang Seng Bank (Hong Kong) 		 
Excellence in SME Banking Award
- HSBC (Hong Kong) 		 

Press Release 2005

"The Excellence in Retail Financial Services Award Winners"


Best Retail Bank in Asia 2004
 
HSBC (Hong Kong)  

Best Regional Retail Banking Business Award
 
Citibank Asia Pacific  
Retail Banker of the Year 2004
 
Ms. Chanda Kochhar, Executive Director and Head of Retail. ICICI Bank  

Best Non-Bank Financial Institution in Asia  
GE Money (Thailand)  

Best Retail Banks by Country
 
Brunei - HSBC (Brunei)  
China
• Best Retail Bank in China - Industrial and Commercial Bank of China
• Best Joint Stock Retail Bank in China - China Merchants Bank
 
 
Hong Kong - HSBC (Hong Kong)  
India - ICICI Bank  
Indonesia - Bank Central Asia  
Japan - Shinsei Bank  
Pakistan - Askari Commercial Bank  
Philippines - Bank of the Philippine Islands  
Singapore -   DBS Bank  
South Korea - Kookmin Bank  
Taiwan - Taishin International Bank  
Thailand - Siam Commercial Bank  
Vietnam - Asia Commercial Bank  

Excellence in Products and Processes Awards  
Best Consumer Credit Product Award 
- Standard Chartered (Malaysia) - QuickCash 		 
Best Deposit-Linked Product Award
- UOB - FirstZero Home Loan 		 
Best Internet-only Bank Award 
- Japan Net Bank 		 
Best Retail Banking Branch Innovation Award 
- Shinsei Bank 		 
Excellence in Automobile Lending
- Bank of the Philippine Islands 		 
Excellence in Credit Card Management Award
- Union Bank of the Philippines 		 
Excellence in Internet Banking Award
- Bank of East Asia 		 
Excellence in Mortgages and Home Equity Award 
- Korea First Bank 		 
Excellence in Multi-Channel Distribution Award 
- Bangkok Bank 		 
Excellence in Retail Banking Strategy and Execution
- Taishin International Bank 		 
Excellence in Retail Risk Management Award
- HDFC Bank 		 
Excellence in Sub-Prime Lending
- Bank Rakyat Indonesia 		 
Excellence in Wealth Management Award 
- Hang Seng Bank 		 

Press Release 2004

"The Excellence in Retail Financial Services Award Winners"


Country Category Award
 
Best Retail Bank in the region - Standard Chartered Bank (Singapore)  
Brunei - HSBC (Brunei)  
China - Industrial and Commercial Bank of China  
Hong Kong - Standard Chartered Bank (Hong Kong)  
India - ICICI Bank  
Indonesia - Bank Central Asia  
Japan - Citibank N.A.  
Malaysia - Public Bank Berhad  
Pakistan - Askari Commercial Bank  
Philippines - Bank of the Philippines Islands  
Singapore - DBS Bank  
South Korea - Kookmin Bank  
Taiwan - Chinatrust Commercial Bank  
Thailand - Bangkok Bank  
Vietnam - ANZ Bank (Vietnam)  

Operational Excellence in Retail Financial Services
 
HDFC Bank (India)  
Kasikornbank (Thailand)  
Shinhan Bank (South Korea)  
Product/Service Excellence in Retail Financial Services
 
Bank of East Asia (Hong Kong) for Cyberwealth  
Bank Rakyat Indonesia for Micro-business  
RHB Bank Berhad (Malaysia) for RHB EVO Mastercard  
Banco de Oro Universal Bank (Philippines) for BDO Cashcard  
Taishin Bank (Taiwan) for Infinite Platinum Card  

Outstanding Retail Banker of the year 2004
 
Wilson Chia, Head of Consumer Banking, Standard Chartered Singapore  

Press Release 2003

"The Excellence in Retail Financial Services Award Winners"


Country Category Award
 
Best Retail Bank in Asia - Standard Chartered, Singapore  
China - ICBC  
Hong Kong - HSBC (HK)  
India - ICICI Bank  
Indonesia - Lippo Bank  
Korea - Kookmin Bank  
Malaysia – Citibank Bhd  
Philippines - Bank of the Philippines Islands  
Taiwan – Chinatrust Commercial Bank  
Thailand - Bangkok Bank  

Product/Service Excellence in Retail Financial Services
 
Asian Banker Retail Product Excellence Award  
 

Bank of East Asia, Hong Kong - My Cyberworld

 
  Citibank, India - MTV Credit Card  
  DBS Bank, Singapore - Cashline  
Asian Banker Retail Service Excellence Award  
  RHB Bank, Malaysia - Customer Care Centre  
Asian Banker Retail Process Excellence Award  
  Standard Chartered, Indonesia - Loans Application Process  
Press Coverage 2003
 
  Excellence in Retail Financial Service 2003  
Asian Banker honors best retail banks of 2002  
Kookmin chosen as best retail bank  
Magazine names BPI “Best Retail Bank”  
Few Asian banks seen as good franchises  
ICICI Bank bags Asian Banker Journal award for retailing  
Banks need to focus on 3 areas  
Citibank wins award for best retail bank in Malaysia  

Press Release 2002

"The Excellence in Retail Financial Services Award Winners"


Country Category Award
 
Best Retail Bank in Asia - Standard Chartered, Singapore  
China – Bank of China  
Hong Kong – Bank of East Asia  
India – ICICI Bank  
Indonesia – Bank NISP  
Malaysia – Public Bank  
Philippines – Union Bank of Philippines  
Thailand – Bangkok Bank  

Product/Service Excellence in Retail Financial Services
 
Asian Banker Product Excellence Award  
  Westpac Banking Corporation Australia – Year of Dragon – Lunar New Year Term Deposit  
  ICICI Bank, India - Kid-e-Bank  
  Bank NISP, Indonesia - Taka Baru Long-term Savings Product  
  Standard Chartered Bank Malaysia - Mortgage-linked Credit Cards  
Asian Banker Process Excellence Award  
  Bank of China, China - Credit Risk management  

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